(Picture Courtesy: Pintrest/ Background Image courtesy: Shutterstock)
So, you speak English and you think a trip to an English-speaking country cannot be that hard, right? Surely not, because you’ve been there several years ago. On a recent work trip, I discovered, however, that such assumptions are quite careless at the least.
After a couple of days in a room full of North Americans (well, almost!), eating out with the group and socializing in the process, staying at a Canadian-Venezuelan’s place, navigating through unfamiliar streets, here are some observations from my brief tryst with the American culture:
1. Assumptions are unwise: Never assume that everything is going to be like back home just because the people in the country presumably speak the same language as you! Expect everything to be different: right from the pedestrian crossing symbols to the way people cross roads to the food habits to mannerisms and customs, to the way people mean and interpret the same English you speak!
2. A little preparation goes a long way: Do your homework! So, you think why should you go prepared for a short work trip? What could possibly go wrong in just a few days, right? Actually, anything could go wrong depending on what the purpose of your trip is, who you are meeting, what important deals you are signing et al. When you go abroad on a work trip, you represent your company, and often times your country. You need to do some homework on what you could expect: talk to others who have been there before you, take some reading material on the country you are visiting with you on your plane ride. Also: know enough about your host country you are currently residing in if you are an expat.
3. Allow room for little surprises: Now how do you lock the bathroom door in your host’s old apartment? Which way do you turn the knob and why doesn’t it lock when you do it the way you do in Europe (panic attack!!)? Step into the shower: dang, now which way does this knob turn? After fumbling a while and breaking into a cold sweat in the process, you manage to solve this great mystery! You later discover after a demo from the host on locking the bathroom door, that the last couple of times you had actually been very unsuccessful!!! Thankfully, nobody was home at that time! (Phew!!) In the kitchen: you debate whether the water from the faucet is safe to drink, and when you reassure yourself that it cannot go wrong, you look in disgust at the very murky, gray-white liquid you’ve collected and are unsure if drinking it is going to kill you! (your gracious hosts later inform you that although water from the tap is safe, they filter it in this fascinating looking water container- and presto, that murky effect magically disappears!) Then you decide to make a sunny side up for breakfast, only to find that the mechanism of turning the knob on the stove is slightly different from what you do back home in Europe: because within seconds you are nauseous by this overpowering smell of cooking gas. Not intending to set the host’s house on fire, you decide to safely settle for a banana for breakfast that morning! Fast forward to the day of conference: you need a coffee fix, and wander around looking for a stirrer. You find these strange, narrowly constricted white hollow tubes with bright red stripes that resemble straws. Surely these couldn’t be stirrers. They remotely bear any resemblance to the wooden, flat stirrers you are used to. Not wanting to look like an idiot, you politely ask a new friend where the stirrers are: he informs you that those narrow straw-like things are indeed the stirrers (hot flush of embarrassment!) Later you find out that the very same hotel has placed the familiar flat wooden stirrers on a shiny, jet black tray carrying your all-day coffee/tea (aka caffeine fix) supplies! Ha! You look at the familiar with a large toothy grin and run your fingers down the wooden stirrer and go ‘Sigh, just like back home!” The familiar somehow makes the heart very happy. Even something as small and silly as a mundane coffee stirrer! (tears of joy!!)
4. An overdose of friendliness: The contrast is so stark that you simply cannot miss it! In The Netherlands, smiles are only reserved for people you know, people do not normally smile at strangers and very rarely exchange small talk. Those travelling by public transport always appear solemn and seldom indulge in any chitchat. A train/bus/tram ride to anywhere can be eerily silent (comfortably if you are used to it!), unless friends or family members ride together. Then you travel to the United States where everyone right from the doorman, the chauffeur, the Target store shop assistants to even random strangers on the street are SO friendly and warm! On your first day, you are a bit suspicious since this behavior is not normal to you. By the end of the week however, you enjoy the warmth of the people so much that you suffer a temporary memory lapse at Schiphol airport in Amsterdam: you flash a big smile and offer a ‘Hey, how are you?’ to a total stranger waiting in line at the immigration. However, your polite overture is met by a shuffling of feet and a suspicious sideways glance (Ha, she probably thought you were nuts!!)
5. Unfamiliar pedestrian signals: At first you are confused by the unfamiliar ‘white man walking’ and ‘red hand’ road crossing signals. In The Netherlands, these are a ‘green man walking’ and a ‘red man waiting’. And what does the countdown after the red hand mean? That this is your last chance to run for your life across the road? You look to fellow pedestrians for cues and find some sprint across quickly. You step forward to follow suit when you notice a car turns into your road during the countdown. A bit baffled and shaken, you adamantly decide to freeze in position on the sidewalk till you see the safe ‘white man walking’ signal again (shudder!). You do want to make it home in one piece after all!! In The Netherlands and particularly in Germany, most people adhere to the pedestrian crossing rules. People respect the ‘red man waiting’ signal that they rarely cross: not even when there are no vehicles on the road!!
6. Shocking supermarket facts: You wander around in Target trying to spot familiar groceries, let out an audible gasp at the unbelievably overpriced feta cheese, peppers and salad ingredients. You are surprised by the numerous bread assortments: everything appears intriguing and some look rather unappetizing. You are impressed by the very friendly woman at the counter who even bags your grocery contents. In The Netherlands the customer must hurriedly transfer her grocery contents into bags, so the next customer can be served immediately thereafter. A newcomer to the country has to learn to quickly shove grocery contents into shopping bags or be prepared to meet some impatient, disgruntled customers waiting in line. (Don’t tell anyone but you recruit your kids to bag the groceries with an ice cream bribe: it works like a charm every time!)
7. A warning to the foodies: Oh, the food!! You are utterly delighted by the sinful array of culinary indulgences in the US and eagerly dig into the large portion sizes. This is foodie H(E)AVEN (caps on intentionally)!! Having been raised Indian, it is unconsciously ingrained in your mind to never waste any food on your plate (“Remember the many starving poor in India!”, your parents solemnly reminded you while growing up)- and you gladly oblige-this is good stuff, after all! A week later though, when it is time to fly back home, you discover when your jeans tightly hug your lower body like a boa constrictor how quickly those extra pounds add up. Yikes!!
8. Now, did you say English is universal? After a wonderful few days of getting to know new acquaintances and friends, you go around saying your goodbyes. Remember those familiar yet vital four and a half words that you reserve only for people you really like and want to sincerely make an effort to be in touch with? The magical “Let’s keep in touch!” You generously dish it out to a couple of people in the room with absolute genuineness. Only to find out much later that this sentence actually means “Goodbye, I DON’T like you that much!” in America! You recoil in horror at the subtle message you’d sent that week to the amazing, warm, friendly people whose company you had thoroughly enjoyed! (oh nooo!!)
9. Are colleagues friends? You learn that in America colleagues rarely socialize or stay in touch as friends. They make acquaintances easily but rarely make ‘friends’ among colleagues. Such a stark contrast to The Netherlands where colleagues socialize every Friday night over the famed Dutch ‘borrel’: when drinks and conversations freely flow over raucous background music. Even strikingly different from your experience with former German colleagues you briefly worked with, who have been in touch since nearly twenty years when life took you places and are cherished friends. Some so close that you fondly call them ‘family’. Now how do you define the connections with these delightful people you briefly hung out with in America? Colleagues? Acquaintances? Friends? How do you follow through on your word to ‘stay in touch’ with them? Your brain is certainly muddled dealing with this.
10. A little lesson on culture: Now, what do you do when the opportunity arises to travel back into the same country? A culturally intelligent person learns from previous mistakes, mentally readjusts to expectations, applies past learnings to new experiences while still keeping an open mind to learn something new. It is important to remember, however, that your past experiences are not standards for others to gauge theirs against. Your experience does not necessarily have to be similar to another’s. It is also absurd to base your opinion on a country or its people from a few subjective experiences. Don’t translate your experiences into a “Do’s and Don’ts” list for that country either. Be open to the sights, sounds and sensations that a new place brings. Dive in fearlessly, be prepared to fall on your face a couple of times, laugh about it and learn from it. Have an open mind and a receptive heart. Savor the similarities. Respect the differences. Embrace the change.
(Note: This article is purely based on personal experience and is merely written to entertain. However, some generalized content offers insight into learning how to deal with new and unfamiliar cultures.)
This article was also featured in the Cultural Intelligence Center newsletter for April 2018 and can be found here:
I thoroughly enjoy writing and would like to use this space to write on a wide range of topics pertaining to cross-culture and international business. These blog posts will range from anecdotal personal encounters to latest cross-cultural business issues on the news, personal musings et al.